Shipping Policy

1. Shipping Rules

• No Freight Forwarding Addresses: We do not allow orders to be shipped to freight forwarding addresses.
• No Hotel Addresses: We do not allow orders to be shipped to hotels. Please provide a permanent street address.
• PO Boxes: Shipments to PO Boxes are reviewed on a case-by-case basis and may be declined.
• Refunds: All orders that are declined by us due to any of these rules are voided with your method of payment and the order is canceled.

2. Free Shipping

faratadronemart offers Free Shipping on a majority of orders.

• Qualifying orders over Rs. 9,999/- will be eligible for free surface shipping.

Specific items within the store are excluded from free shipping due to their large size and/or weight. If an order contains one of these items, the entire order will not be eligible for free shipping.

3. Where is my shipment?

If you want to get an idea of the status of your order (like “Has my order shipped yet?”), log in to your faratadronemart account and check your order history. Each order will display its shipping status and provide a tracking link, if available, depending on the shipping method you selected. Please wait at least 24 hours for the tracking information to be updated after your order is shipped. If your order status shows “shipped” but you do not see tracking, it means your order is packaged and will be shipped shortly.

If your status is “processing,” it means we have received your order and will ship it as soon as possible.

4. How long until my order ships?

You should plan for at least 1 business day from the time your order is placed until it is shipped. While we do our best to get all in-stock orders that are placed before 3 PM IST shipped on the same day, we cannot always guarantee such a short processing time. Please also keep in mind that “business” days refer to Monday through Saturday.

If you have any special requests for shipping/packaging or regarding a shipping agency, please feel free to contact us.

We will start processing your order as soon as we receive it, so it may not be possible to cancel the order. If you still choose to cancel the order, please contact us via mobile or WhatsApp as soon as possible. We will cancel the order at your request if it has not been shipped or completed processing. We will ONLY refund 98% of the order value for canceled orders.

Orders can be shipped from different locations/warehouses depending on the products, quantity, and delivery location. Orders may also be split into one or more packages from different warehouses depending on availability. Please get in touch with us if you would like to know which location your order will be shipped from.

For store-pickup, please contact our customer care before placing the order to get a prior appointment for collection. An appointment is compulsory.